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Call Accounting

Call Accounting (Carla) is a comprehensive application designed to manage telephone and fax communication. Carla helps cut communication costs by inspecting the company’s lines and reporting contact details. The security feature allows full control over users and menus in Carla.

In addition, Carla employs a practical and user-friendly phone directory. The notification system in Carla reports unknown numbers to the user when unlisted numbers are dialed.

Carla’s business intelligence tools will allow you to:
• Improve customer’s satisfaction – identify areas of increasing hold times and abandoned calls
• Improve return on investment for installed PABX infrastructure by matching the size of your equipment with the volume of calls and length of time to answer a client’s call
• Improve transparency and efficiency of your sales and support teams by auditing your calls and tracking all your customer exchanges

Call Center

Integrated call center within your ERP that automatically monitors, records and alerts all incoming calls and their status. Details regarding the third party, outstanding issues (such as maintenance site visits, work orders, sales invoice) are highlighted for the end user through LeERP’s scheduler and calendar modules.

Call Center is also integrated with reminders which can link a caller with a specific action item that needs to be taken in the future – such as performing maintenance visit, processing an order or arranging a sales meeting. In addition, system provides an in depth look on the operation of the Call Center module by reports and statistical graphs, with analytical information on how many received calls/day, who’s answering calls. follow-up on client issues, etc.